Support Administrator
Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.
Objective: To provide the best possible service to our client’s customers by overseeing the production process and ensuring customer needs are met.
Salary: £27,000 - £30,000 depending on experience
Hours: 37.5 per week
Tasks
Essential experience needed:
- Reporting initially to the Key Accounts / Production Control coordinators, Manager if business need demands.
- Ensure production orders are correctly planned, dated and processed according to business needs.
- Reports, including monitoring of daily live order reports, KPI reports for overdue and forward monitoring and expediting.
- Dealing with customers and suppliers as and when required.
- Following internal procedures relevant to daily tasks.
- General admin duties as required.
Preferred experience needed:
- Liaise with all areas of the business to ensure customers’ requirements are met.
- Creation and of codes, BOMs, routings and production orders in SAP.
- Maintaining sales and production data within SAP, including pricing, part numbers text, material substitutions, labels, BOMs & routings.
- Ability to build relationships with colleagues, customers and suppliers.
- Provide cross functional training as required.
Education and training
Essential:
- Negotiation Skills
- Customer Service NVQ or Equivalent
Preferred:
- GCSE Minimum
- Driving Licence
- Product Training
Preferred Further Experience
- Proven experience in a busy sales environment
- Product knowledge in the Hydraulics Industry
- Presentation Skills
- Negotiation Skills
- IT Skills (Excel)
- SAP
- UK Production Processes / Capabilities
Essential Work Behaviour
- Independent
- Organisational Skills
- Communication Skills (Verbal)
- Communication Skills (Written)
- Ability to work under pressure
- Excellent Telephone manner
- Problem solving / analytical mindset
- Reliable
- Team Player