Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent position of Service Coordinator
Job Title: Service Coordinator
Location: Head Office, Sheffield
Type: Permanent
Company Overview:
Our client, an integrated facility solutions provider, is seeking a Service Coordinator to join their Service Team at the Head Office in Sheffield.
Role Overview:
As a Service Coordinator, you will play a key role in coordinating and managing service-related activities. This role involves liaising with customers and sub-contractors to ensure jobs are booked and completed efficiently. You'll handle inbound calls and emails, schedule work, and ensure contractors submit all necessary job sheets and invoices in a timely manner.
Key Responsibilities:
- Responding to customer inquiries via calls and emails, providing excellent service and support
- Job Scheduling: Booking and coordinating jobs with clients and subcontractors
- Communication: Liaising with subcontractors to confirm job details, timings, and ensuring work is completed as scheduled
- Following up with contractors to obtain job sheets, invoices, and other required documents
- Maintaining accurate records and documentation for ongoing and completed work
Experience and Skills Preferred:
- Excellent Communication Skills: Strong verbal and written skills to effectively manage customer and subcontractor relationships
- Organisational Skills: Ability to prioritise tasks, manage a busy workload, and keep track of job schedules
- Attention to Detail: Ensuring accuracy in all aspects of work, from booking jobs to chasing up documentation
- Experience with Scheduling: Previous experience in planning and scheduling jobs is highly desirable
- Technical Aptitude: Ability to pick up and understand technical information related to the services provided
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM (40 hours, flexible within core hours)
Benefits:
- 20 holidays + Bank Holidays
- Pension scheme
- On-site parking
If you're organised, have a proactive approach, and are looking for an opportunity to work in a dynamic service environment, this role could be the perfect fit for you.
Please note that only candidates with the legal right to work in the UK will be considered for this position. Proof of eligibility will be required at the time of application.