Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent full time opportunity.
Legal Assistant
This is a shortened version of the requirements of this role, the full JD can be given on request
Main Purpose of the Job:
To work as part of a team providing legal services in respect of Conveyancing instructions received from Clients and intermediaries. To communicate with clients, agents, lenders, other parties Solicitors and mortgage brokers.
Key Tasks and Duties:
• To carry out the Conveyancing process in accordance with the agreed service standards.
• To be the primary interface with the client, Estate Agent and other parties to the transaction, liaising and updating as appropriate, both in person and on the phone, providing such support in a professional and friendly manner in keeping with the Firm’s standards for client care.
• To use the Case Management System (CMS) to produce letters and documents without secretarial support.
• To be responsible for own caseload, referring all legal aspects to the Team Leader / Section Head.
• To assist with the preparation of bills and completion statements.
• To ensure that all undertakings (other than standard ones as to deeds and in Replies to Requisitions) are referred to the Team Leader.
• To use the Case Management system (CMS) to action workflow entries on a daily basis.
• To ensure that high levels of customer service are maintained at all times.
• To ensure that the Team Leader is made aware of any cases where there is reason to believe that it may lead to a problem or complaint.
• To ensure that telephone calls are dealt with in a professional and friendly manner, that full electronic telephone notes are taken and that calls relating to any legal aspects, which the Legal Assistant is unable to resolve are referred to the Team Leader immediately.
• To regularly update clients as to progress of matters.
• To ensure that all matters are billed promptly at completion.
Knowledge, Skills and Experience
• To have at least 6 months experience in Conveyancing or legal processing or some form of legal qualification or training, such as CILEX or be working towards this.
• To be competent with the operation of relevant IT facilities including Word, Excel and Outlook. Previous experience of Legal Software desirable but training will be given on the use of the Practice’s database and legal software.
Hours of work: Monday - Friday 9.00 am - 5.00pm (1 hour lunch break)
Benefits: Competitive salary, Westfield Health, NEST Pension, 20 days holidays + 8 stats