Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Junior Customer Service Advisor
Reporting to: Team Leader
This role could suit a school leaver wanting to make a start in their career, a good opportunity to learn and develop if you are wanting to work in a office based customer focussed environment.
Accountabilities: Professionally respond to inbound enquiries by telephone and email, recording all activities within the CRM system
Assist in departmental activities by cross selling products and services via telephone-based account management with customers, prospective customers and suppliers, to aid in generating direct and indirect revenue for the company
Main duties
- Pro-actively learn and understand the range of goods and services and participate in continual training
- Contacting customers and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid with revenue generation for the relevant department/company
- Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution
- Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence to include internal and external customers/clients and suppliers
- Keeping CRM database, up to date electronically, complying with GDPR legislation in respect of data
- Liaise with other departments for optimal resolution of customer queries
- Manage expectations of customers and/or provide messages
- Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets as advised to you
- Ensure all communications with customers are carried out in line with the written standards and procedures defined by the Company and in a professional business manner
- Attend training to develop relevant knowledge, techniques and skills
- Any other duties and responsibilities as required as the role develops or requested by the Senior Management
Knowledge, Skills and Experience:
- Have some customer service experience
- Confidence to speak with customers over the telephone in a professional business manner
- An excellent written and spoken command of English
- Ability to draft and prepare written responses to customer queries
- Ability to update and maintain records electronically
- Be customer focussed and be able to work under pressure, re-prioritising work as required
- Ability to work independently and as part of a team
Other details
Hours 08:30am – 5.00pm - Monday to Friday - 1 hour lunch break
Salary range : £16322.80 - £21713.12
Annual leave 22 + stats and additional three for Christmas shut down