Andy File Associates are acting as a Recruitment Agency on behalf of our rapidly growing, Sheffield based Washroom Services Company
Our client is a washroom services and clinical waste station serving businesses around the UK. The head service driver will be responsible for customer service / leading the driver team, recruitment of new drivers and occasional office work.
The role – responsibilities of Head Service Driver
- Ensuring all customers are serviced to our client's washrooms standards – bins being emptied and cleaned, air fresheners programmed to the sites opening hours, correct amount of waste taken away. All paperwork is completed correctly and uniform worn.
- Fleet Management - vehicle checks – booking maintenance, cleaning and repairs – managing van swaps/backup vehicles in the event of breakdowns/holidays etc.
- Procedures – procedures written and updated. All staff trained, and signed for.
- Logistics – Full understanding of the ‘service managers system’, would be beneficial however a good understanding of route planning / logistics is required. Ensuring existing customer details are correct, new customer installs and route planning are placed into service rounds correctly.
- Complaints - Managing existing customer complaints, site visiting and spot checks for quality control.
- Recruitment – interviewing for new recruits, training and planning.
- Data management
Relaying changings via service record cards/CRM system computer skills
General office duties
- Assisting drivers with emptying waste at the station once they finish their rounds (if not busy).
- Maintaining stock level and ordering from the supplies when needed (work with manager).
- Maintain hygiene standards in the yard and ensure the process is followed for our daily yard check.
- Log driver’s hours and days in the diary book.
- Communicate with the Line Manager for any queries, updates, problems etc.
- Adhere to H&S and company policy.