Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Customer Support Engineer
Our client based in Dinnington near Sheffield UK, are a small but rapidly growing technology based industrial services business that develops and provides solutions to equipment operators that enable them to reduce operating costs, enhance reliability and reduce carbon footprint. innovative technology and derivative products use real time oil analysis to deliver operators of all types of equipment - from a ship or train to a generator or wind-turbine - valuable insight into the health and maintenance status of their equipment. Their markets and customers are global. They are growing rapidly and expect the pace of growth to accelerate significantly. They are seeking ambitious and talented individuals who want to make an impact to join the growing team and help them drive and consolidate this growth. They offer exciting and rewarding (financially and job satisfaction) career opportunities for the right individuals.
Reporting to: Customer Support Manager
The role:
Reporting to the Customer Support Manager, you will be from a mechanical engineering background with familiarity with electrical engineering and be responsible for providing our customers with technical support on how to install and use our products. This will entail communicating verbally and electronically (ticketing system, email and Whatsapp) with our customers across the world answering their specific questions and solving their problems.
Your specific responsibilities will include:
- Responding to customer support inquiries and providing technical advice and guidance.
- Supporting our sales team with technical support.
- Providing customer feedback into our product management to improve our products.
- Attending customer sites for site survey and troubleshooting purposes.
- Working with the development team to establish root cause of customer issues.
The successful candidate will possess the following skills, qualities, and experience:
- Reliable with a straightforward, common sense can-do approach to work.
- From a mechanical engineering background with hands on experience and a good understanding of large industrial and commercial equipment (engines, gearboxes, hydraulics).
- An ability to communicate with demonstrable experience clearly and concisely in a similar role.
Location : Dinnington, Sheffield, UK. Office Based.
Hours :Monday to Friday, 0830am to 0530pm.
40 hours pw can be of the following 08:00 - 16:30, 8:30 - 17:00 or 9 - 17:30. Half hour for lunch.
Salary Up to £35,000pa depending on ability.
Also includes benefit package