Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Our client is a well-established law firm in Leeds who specialise in a number of different practice areas and are one of the leading providers of legal services to the residential property and remortgage markets
They are currently looking for a Case Manager with Remortgage Conveyancing experience to join their expanding Remortgage Team to meet the demands of their growing business.
The Role:
The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the remortgage process and ensuring legal compliance. Hybrid working is available after initial training period.
Key Responsibilities
- Responsibility for managing a large case load of remortgage files
- Monitor and deliver fully against personal targets
- Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
- Responsible for dealing with complex aspects of the remortgage transaction
- Overall responsibility for files from opening through to completion with administrative support
- Provide an exceptional service both to the client but also to introducers and associates
- Deal with complex enquiries
- Recognise potential risks and resolve issues without putting the client or business at risk
- Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
- Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide support and coaching to Trainee Case Managers
- Optimise the client experience through use of their conveyancing systems and technology
- Suggest improvements to current policies and procedures
- Comply with our client's company policy at all times
- Any other duties as required by the business
The Person
- We are looking for a skilled Case Manager with preferably around 2+ years' previous experience in Remortgage Conveyancing (although not essential).
- An enthusiastic team-player and natural self-starter able to work on own initiative.
- The ability to deliver a high level of customer service.
- Strong attention to detail and verbal and numerical skills.
Hours of Work - Standard hours are 8.30am-5.00pm Monday to Friday, 37.5 hours a week
Benefits
- 23 days annual leave + Bank Holidays + your birthday off (this also increases with length of service).
- Pension – standard contribution
- Death in Service Benefit – 2 x Annual Salary
- Generous conveyancing discounts for you, friends & family
- Employee Assistance Programme
- Reward Hub – which has various discounts on retailers etc.
- Gym discounts
- Cycle to work
- Free eye tests and contribution towards glasses
- Long service awards
- Referral scheme bonus
If you are a skilled Conveyancer looking for an exciting new opportunity and want to join an established Conveyancing Department at one of the leading providers of legal services to the residential property and remortgage markets, then we want to hear from you, please apply now!